2 Customer Service jobs

Job description LOB Specific Description: A single contributor working independently with institutional clients, maintaining and enhancing relationships. Operates as the single point of contact and will help the Hedge Fund or asset Manager navigate the bank. Responsible for ensuring issues are resolved and appropriate client communication has taken place. Promotes customer retention and satisfaction through client meetings and discussions on operational performance to drive or defend revenue.   Has a thorough understanding of the assigned accounts' requirements. Resolution and remediation of issues through use of metrics and root cause analysis. Strong LOB product and market knowledge across 1 or more LOB. Champion of strategic initiatives rollout with the team and/or clients. Provides guidance to more junior staff. Knowledge of Prime Brokerage, Margin, Settlements, Corporate actions, Other Operational functions, the Hedge Fund industry, and client facing experience...

Job description Strategic Assurance & SOC Services: Organizations face a growing list of IT risks that can result in negative financial performance, reputational damage and loss of customer trust. Our professionals assist organizations in assessing needs and developing solutions to satisfy the full range of compliance and reporting mandates, including those related to System and Organization Controls (SOC) reports and other attestation reports and IT controls. Strategic Assurance and SOC Services Manager   POSITION SUMMARY: The Attest Services Manager is responsible for delivering a full range of services to our clients in accordance with Statement of Standards for Attestation Engagements (SSAE) 18. These services include readiness assessments, examination engagements, review engagements, agreed-upon procedures and compliance attestations primarily focused on system and organization controls (SOC) 1, 2, 2+ and 3. The role is involved in all phases of the work...