$64,000 - $85,000 yearly
The Resume Review - Recruiting Department
Michigan City, IN, USA
Job description This role is responsible for the day-to-day oversight of the Technical Services department which includes oversight of Consumer Relations & Technical Services customer support. Responsible for leading the Technical Service Department by providing technical support for the internal (Sales, Marketing, and Product Engineering) and external (contractors, installers, distributors) stakeholders. Plans, directs, develops, supervises, and coordinates activities to the end goal of providing “Best in Class” customer satisfaction. Also responsible for oversight and providing support for Consumer Relations complaints and inquiries, turning into opportunities for excellence and supports field personnel through customer incident handling and communications. Interacts as necessary with the Product Engineering Department on Product Development related activities, field problems, technical literature writing, and repair...