Transfer Agency - Call Center Client Service Representative

$40,000 - $40,001 yearly
  • The Resume Review - Recruiting Department
  • Tempe, AZ, USA
  • May 27, 2021
Full time Accounting Finance

Job Description

Job description
Representative, Client Servicing - Transfer Agency
Under direct supervision, the Client Service Representative on the Call Center team acts as a primary resource for investors, internal partners and third party contacts; regarding mutual funds, partnerships and Transfer Agency processing. The representative provides accurate and timely transaction processing, verbal and written investor communication, and exceptional client service.
The key responsibilities of the role include:
  • Responds to account inquiries via in-bound phone calls and email, processes mutual fund orders, processes account maintenance requests, and provides general information on funds to investors and internal partners
  • Responsible for following established guidelines, identifying and resolving problems, and ensuring that follow up is completed for research items
  • Makes outbound calls to investors and internal partners to resolve account requests that are not in good order
  • Knowledgeable of the core aspects and business functions of a Transfer Agency
  • Develops a strong knowledge of the various business applications critical to investor and account servicing, including on-line tools, and seeks to expand knowledge in order to maintain the highest standards of client servicing
  • Works well independently and effectively as a team member
  • Expected to use initiative, and think outside the box when solving investor issues
  • Review work flow queues throughout the day, and ensure that tasks are addressed promptly, and assist with outstanding issues, and make sure they are followed through to resolution
  • Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures
  • Maintain updated knowledge of Northern Trust and Third Party fund products and services, regulatory, and compliance requirements
Qualifications: The successful candidate will benefit from having:
  • A College or University degree or some relevant related industry experience is preferred
  • Minimum of one year of Call Center experience is highly preferred, but not required
  • Series 6 or 7 and 63 is preferred, but not required
  • Basic securities industry knowledge is preferred
  • Analytical and problem solving skills are required
  • Excellent organizational skills are required to manage conflicting priorities and multitask functions in a fast-paced team environment
  • Outstanding customer service, active listening, clear and effective communication skills, and a professional phone voice
  • Proficiency with a computer and applicable applications
  • Strong time management and decision making skills
  • Ability to perform and stay calm under pressure
  • A positive and empathetic person
  • Detail orientated and the ability to retain information
  • Thrives in a fast paced work environment that can be ambiguous and requires flexibility
  • Ability to have fun, be engaged and inspire others in a team environment