The successful CSR possesses a strong command of the company's customer service policies, and is well trained in product knowledge that can be critical for offering quick and accurate assistance to customers, technical and operational teams.
Position ensures that all customer order specifications and expectations are understood throughout the company while actively pursuing additional value+ opportunities.
Performs duties with minimal supervision and communicate effectively and professionally with co-workers, customers, sales representatives and production personnel.
Manage order processing from order entry to order closing
Validate order price
Invoice product and services according to agreement with customers - finanace
Participate/organize internal pre-production meetings and use understanding of technical requirements on inks, substrates and finishing techniques to guide projects to successful execution
Handle non-conformity communication
Assists with various projects as assigned.