Salesforce.com Technical ArchitectQualification
Must Have Skills
Equivalent of BS,mS
- Responsibility: Charter/nDrive consensus between various client stakeholders as needed to facilitate the conversion of programs vision/ideas into program deliverables/nSetup/nProgram initiation and Planning/nIdentify stakeholders and set up steering committee with the CXO/nvalidate lifecycle methodology of various projects as developed by the MSI Program Managers/nDelivery/nFacilitate cross project collaboration where dependencies are encountered.
- track progress of course corrective actions/nEnsure that BIC goals are met/nService Management/Service Design and Operate/nCapacity management/nAvailability management/nService level management/nResponsible for Continual Service Improvement/nEnsure that Service Operation requirements are met including but not limited to following/nProblem Management/nService Desk and Incident management/nSecurity Administration/nApp support/nIT Operations/nDatabase Administration/nStorage management/nNetwork support/nAvailability management/nService level management/nResponsible for Continual Service Improvement/nEnsure that Service Operation requirements are met including but not limited to following/nProblem Management/nService Desk and Incident management/n Security Administration/nApp support/nIT Operations/nDatabase Administration/nNetwork support/Operations/nEnsure achievement of program goals and metrics/nprovide insights on cost cutting for delivery activities/nChange Management/nValidate external changes industry/competitor reactions and engage with the executive council to track and ensure that the program deliverables are relevant at the time of review/nInitiate scope/deliverable changes,if required/ninteract with stakeholders to resolve escalations for any change/control initiative initiated by MSI Program Managers/nDevelop the program level SoW changes,provide support to the individual Project Managers in case of client initiated change/internally identified change,as required/nCommunicate potential significant change,that are identified, to the entire external stakeholder community business and IT sponsors from the client/nOpportunity Identification and Pursuit/nInteract with clients to understand their needs.
- leverage opportunities to understand and provide inputs/direction on their IT/Business roadmap to provide mindshare and visibility in to the CXO chartersShare feedback with the Client Partner/Engagement Director in terms of client's focus areas/nAnalyze the value add from the program perspective for program retention and additional areas within the program where Cognizant can grow/nRelationship Management/nAct as the single point of contact for the program with the client CXO suite build a strong relationship with the client Program Manager and CXOs/nEngage with the client to build an ecosystem of partners and generate awareness about shared risks,accountability and rewards/nApprise the steering committee about the delivery status during meetings,resolve escalated issues/nPeople Management/nProvide support to the MSI Program Manager in handling the team provide mentorship to MSI Program Managers and develop the next in line/nKnowledge Management/nBuild industry level point of view related operating parameter on top of the MSI Program Manager's deliverables/nProvide inputs for building goto market solutions with partners and create SOQs for solution sets.
Good To Have Skills
- Salesforce Sales Cloud
- Salesforce Configuration
Technical SkillsSNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Salesforce Sales Cloud PL3 Required
2 Salesforce Integration PL3 Desired
3 Salesforce Configuration PL3 Required
* Proficiency LegendsProficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.