Perform Genesys Pure cloud (ININ) solutions architecture, development, implementation, configuration and support
Candidate is expected to work with their internal telecom and infrastructure groups to support Pure Cloud implementation
Ensure necessary technical help and support for Genesys Pure Cloud implementation
Candidate is expected to work with business users and call center groups for Pure Cloud implementation and support
Participate in business stake holder meetings, orientation and ongoing training of new IT staff
12+ years of experience with Contact Center technology
Genesys Pure cloud with hands on experience in implementing Pure Cloud solutions
Strong experience in Genesys solutions and its products and technology
Strong experience with Cloud enablement of Contact Center solutions
Candidate should be able to design and implement Genesys Pure Cloud, do configuration, implementation and deployment to production
Experience with the implementation and release management process
Excellent communication and presentation skills
Strong customer relationship building, business development and leadership skills
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