Genesys Cloud Developer

$140,000 - $175,000 yearly
  • The Resume Review - Recruiting Department
  • Remote (Chicago, IL, USA)
  • Sep 07, 2021
Full time Information Technology

Job Description

Job description

Job Summary

  • Perform Genesys Pure cloud (ININ) solutions architecture, development, implementation, configuration and support
  • Candidate is expected to work with their internal telecom and infrastructure groups to support Pure Cloud implementation
  • Ensure necessary technical help and support for Genesys Pure Cloud implementation
  • Candidate is expected to work with business users and call center groups for Pure Cloud implementation and support
  • Participate in business stake holder meetings, orientation and ongoing training of new IT staff

Job Requirements:

  • 12+ years of experience with Contact Center technology
  • Genesys Pure cloud with hands on experience in implementing Pure Cloud solutions
  • Strong experience in Genesys solutions and its products and technology
  • Strong experience with Cloud enablement of Contact Center solutions
  • Candidate should be able to design and implement Genesys Pure Cloud, do configuration, implementation and deployment to production
  • Experience with the implementation and release management process
  • Excellent communication and presentation skills
  • Strong customer relationship building, business development and leadership skills