ABOUT THE JOB:
The Central Supervision Group (CSG) represents the Office of Supervisory Jurisdiction for this company's Investment Services LLC. The Senior Associate–Central Supervision Principal reports to the Head of CSG and serves as the Designated Principal for a group of KIS registered representatives on behalf of the bank channel broker-dealer. The Central Supervision Principal is responsible for the principal supervision and surveillance of all bank brokerage, advisory and insurance sales activities. This includes, but is not limited to, new account opening, investment and insurance suitability review, financial planning oversight, customer complaint research and resolution, periodic reporting, audit responses, sales trend identification, reporting and oversight. Through collaboration with the KIS Sales Leaders, the Senior Associate-Central Supervision Principal acts as a virtual member of the territories he/she supports, actively communicating and participating in team events and meetings, and ensuring firm policies and procedures are understood, communicated and followed by KIS registered representatives.
Essential Job Functions:
•Act as formally designated FINRA general principal in all regulatory capacities for activities of KIS registered representatives in assigned territory.
•Develop and maintain an active and productive relationship with Sales Leaders and KIS registered representatives for corresponding territories, including regular communication and participation in group events, meetings and presentations.
•Conduct supervisory principal review of all trading activity
•Conduct supervisory principal review of all annuity & insurance contracts
•Conduct supervisory principal review of advisory program selections and model changes
•Perform oversight of financial plans generated by KIS registered representatives
•Conduct periodic review of sales activity and exception reports, working with KIS registered representatives on issue resolution.
•Identify sales activity trends or patterns, and work with the KIS registered representatives to resolve concerns or issues, as necessary.
•Perform reviews for all registered representatives on heightened supervision and/or special review
•Review all customer complaints received for the territories he/she supports, and work with KIS Compliance, KIS registered representatives and Sales Leaders in a collaborative nature to resolve complaints.
•Contact customers directly to research and resolve complaints, as necessary.
•Ensure electronic records of all client files are maintained in accordance with firm and regulatory guidelines.
•Complete required monthly and quarterly certifications to KIS Compliance.
•Assist and respond to internal and external audit reviews and information gathering requests.
•Actively participate in training of KIS registered representatives.
Marginal or Peripheral Job Functions:
•Conduct supervisory principal review of new accounts
•Conduct supervisory principal review of email correspondence
•Conduct supervisory principal review of customer correspondence
•Bachelor’s degree – Business Administration preferred
•5-7 years’ experience in securities supervision/compliance activity within a brokerage or bank-based brokerage firm.
•FINRA Series 7, 63 & 65 (or 66), 24, and 53 licenses
•Health, life, variable insurance licenses for applicable states
•Strong knowledge of investment products, including annuities and insurance. Ability to apply financial needs analysis and asset allocation concepts.
•Strong knowledge of SEC & FINRA rules & regulations
Competencies / Skills
•Excellent communication skills, verbal and written. Confident public speaker.
•Strong decision-making skills
•Ability to work independently, with good organizational skills.
•Relationship building and maintenance skills. Demonstrated ability to collaborate effectively with multiple teams or partners.
•Ability to prioritize and multi-task. Demonstrated ability to meet deadlines and exhibit strong time management skills
•Ability to effectively resolve conflicts with internal and external partners and/or clients.
•Exhibits discretion and sensitivity as many situations are confidential