Genesys PureCloud Solutions Architect

$150,000 yearly
  • The Resume Review - Recruiting Department
  • California City, CA, USA
  • Nov 24, 2021
Full time Consultant Information Technology

Job Description

Job description
Responsibilities:
  1. Candidate will work with the client's internal telecom and infrastructure groups to support PureCloud implementations
  2. Ensure the client receives vital technical help and support for Genesys PureCloud implementations
  3. Candidate is encouraged to partner with business users and call center groups for PureCloud implementations and support
  4. Participate in business stake holder meetings, orientation and ongoing training of client's new IT staff
Required Skills:
  • At least 12 years of experience in the contact center technology space
  • At least 5 years experience with Genesys PureCloud, hands on experience in implementing PureCloud solutions
  • Solid experience in Genesys solutions and its products and technology
  • Solid experience with Cloud enablement of contact center solutions
  • Candidate should be able to design and implement Genesys PureCloud environment configuration, implementation and deployment to production
  • Strong experience with the implementation and release management process
  • Good communication and presentation skills
Preferred Skills:
  • Customer relationship building experience
  • Business development and leadership skills
Qualifications - External Required Skills:
  • 12+ Years of experience in the contact center technology space
  • 5+ years experience with Genesys PureCloud, hands on experience in implementing PureCloud solutions
  • Strong experience in Genesys solutions and its products and technology
  • Strong experience with Cloud enablement of contact center solutions
  • Candidate should be able to design and implement Genesys PureCloud environment configuration, implementation and deployment to production
  • Strong experience with the implementation and release management process
  • Good communication and presentation skills
Preferred Skills:
  • Customer relationship building experience
  • Business development and leadership skills