Manager - ServiceNow Consulting

$170,000 - $185,000 yearly
  • The Resume Review - Recruiting Department
  • Remote (United, PA, USA)
  • May 26, 2022
Full time Consultant Management

Job Description

Job description
     Manager-ServiceNow Consulting
     Senior Manager
Summary of Position:
The Manager-Consulting (Senior Manager level) is an essential team member focused on helping our clients take modernization to a whole new level. This role is a dynamic, outcomes-based leader who can think outside of the box and leads enterprise technology projects with knowledge of how IT and business operational support units’ function. The Consulting Manager serves as the point of escalation for all project related issues. Also supports the sales teams to further expand client relationships and addressing a client’s most pressing business issues by delivering a combination of strategy, process, people, and technology related services. This is a Sr Manager-level role responsible for assisting with expanding the Cognizant footprint within an account by successfully delivering to outcomes, facilitating road maps, and engaging in higher lever business conversations.
Duties & Responsibilities:
  • Manage large programs for targeted accounts with support from Senior Consultants.
  • Responsible for continued growth within the Client Account.  This includes working with sales/pre-sales/CPs on new opportunities that present themselves during the account management process.
  • Accountable for delivery of projects in accordance with Project Management best practices and is responsible for delivery of the project in terms of schedule, scope, resources, and budget.
  • Ensures a deep understanding of the business purpose of every engagement, identifies the expected business outcomes, and ensures the team meets those expectations as an overall project success criteria.
  • Manages client expectations through proactive relationship management.
  • Serves as the Project Lead on client engagements and drives the completion of all Project Management deliverables. Serves as point of review and approval of client deliverables.
  • Defines client’s desired business outcomes and manages alignment to those outcomes.
  • Leads oversight of client deliverables including customer approach documents and proposals.
  • Accountable for managing and invoicing client engagement financials.
  • Facilitates the preparation of workshop materials and co-leads workshop discussions.
  • Works with the client, Consultant, and Solution Architect to create user stories with business-level requirements.
  • Accountable for the creation and delivery of all project Change Requests for assigned accounts.
  • Responsible for the creation of all Statements of Work for assigned accounts.
  • As needed works with Sales/Pre-Sales and Managers to develop Statement of Work documentation/collateral for other client implementations
  • As necessary, serves as this company Scrum Master.
  • Mentorship of Senior Consultants assigned to your engagements and/or coaching HR responsibilities for resources where there is a HR reporting relationship.
  • Builds out templates and sample artifacts to continuously improve our Center of Excellence in delivery.
  • Uses their background in non-project management areas to assist the project team in creation of non-project management related materials (i.e. process flow diagrams, agile story test cases, etc.)
  • As needed, reviews / approves timesheets, generates invoices and provides budget updates / resource forecasting for assigned projects.
Knowledge & Skills:
  • Background in implementing Service Delivery solutions, can offer customers real-world examples and provide best practice solution options.
  • Strong analytical and facilitation skills.
  • Strong organizational skills.
  • Excellent written and verbal communication skills.
  • Ability to create and present executive level presentations.
  • Excellent interpersonal and relationship management skills.
  • Advanced knowledge of Microsoft Office products; including Microsoft Project and Microsoft Visio.
  • Knowledge or familiarity with cloud-based technology management solutions (e.g., ServiceNow, Jira, Workday, Oracle Cloud, etc.)
  • Knowledge of Agile Development framework and effective SCRUM techniques.
  • Ability to work on tight deadlines in a fast-paced environment.
Education & Work Experience
  • Minimum 10 years of related experience with a management consulting firm. Prior Big 4 or experience from top ServiceNow consulting firm preferred
  • Bachelor’s Degree in Computer Science, Management, Business Administration, Information Systems, or related discipline or equivalent combination of experience and education.
  • 4-6 years ServiceNow project experience preferred.
  • Experience with process consulting, business analytics, organizational change management, business analysis, or technical writing preferred.
  • ITIL v4 Foundations Preferred.
  • PMI CAPM or PMP Preferred.
  • Agile SCRUM Master certified preferred.
  • ServiceNow System Administration Certification preferred.


Qualifications: Technical Skills
SNo     Primary Skill     Proficiency Level *     Rqrd./Dsrd.    
1     Service Now     PL1     Required    

* Proficiency Legends
Proficiency Level     Generic Reference    
PL1     The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.    
PL2     The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.    
PL3     The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.    
PL4     The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.