Enterprise Role Overview:
Working independently, maintains and enhances relationships with existing institutional clients. Promotes investment product sales through frequent client meetings and discussions covering investment strategy, account performance, new products, and market developments. Works closely with sales, portfolio managers, product specialists and/or client service staff to coordinate all sales and support activities for assigned accounts.
Covers medium-sized and/or less complex institutional accounts. Has a thorough understanding of the assigned accounts' requirements. Provides guidance to more junior staff , but has no formal supervisory responsibility. Has five or more years of portfolio management, sales, marketing, or relationship management experience. Often has a CFA. Possesses a strong knowledge of the firm's products and services. Based on performance and experience, does not have the prominence of a Senior Level I.
LOB Specific Job Description:
This role is responsible for all onboarding activities including Know Your Customer, Tax, Legal Documentation, Operational Setups, Connectivity, etc. The team is directly client facing and responsible for implementing and managing a smooth and efficient onboarding process ensuring that the client is enabled to do business with BOA.
The Equity Prime Brokerage Onboarding Manager will work as the liaison with all internal stakeholders (Sales, Account Managers, Legal, A&D, Credit, Tax, KYC, Implementation, RDS, CSRs, etc) to ensure that the time to market is minimized, providing proactive and succinct communication to our clients. Additional responsibilities include identifying opportunities to centralize and optimize the processes to constantly improve client satisfaction and the overall group performance. As well as being responsible for cycle time metrics and accurate and timely pipeline updates.
• Accountable for ensuring overall client satisfaction while at the same time meeting the firm’s global audit, compliance, risk and control requirements • Owning the onboarding opportunity end to end
• Moving the onboarding request through the process as quickly and efficiently as possible (KYC, Legal, Tax)
• Communicating the status to internal and external parties
• Coordination of client connectivity, account set up and configuration
• Manage your own pipeline and be aware of when to escalate issues
∙ Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner
∙ Excellent communications skills and ability to present to an audience
∙ Ability to work under pressure in a team environment
∙ Ability to liaise with all levels of the firm and people with different experiences and backgrounds
∙ Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
∙ Previous experience within Prime Broker a plus
∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
∙ Excels in working among diverse viewpoints to determine the best path forward.
∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.