ServiceNow SAM/HAM Process Consultant

$120,000 - $160,000 yearly
  • The Resume Review - Recruiting Department
  • White Plains, NY, USA
  • Jun 02, 2022
Full time Information Technology

Job Description

Job description:
This company is seeking a strong ServiceNow SAM/HAM Process Consultant for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. 
Job Description: 
  • 2+ years of experience with Asset Management process on ServiceNow HAM and SAM modules and 5-7 years working on a team as part of a large IT organization.
  • Be the process expert in how to best support IT by using ServiceNow IT Asset Management products using ServiceNow best practices 
  • Driving IT specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
  • Lead customers in their efforts to take advantage of the ServiceNow IT Asset Management Solution’s standard capabilities in their efforts to improve their IT processes
  • Lead customer design workshops focused on ServiceNow IT Asset Management functionality
  • Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
  • Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
  • Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
  • Guides and advocates for the customer’s needs throughout the engagement Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
  • Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
  • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
  • Prepare all customer-facing deliverables focused on process 
  • Juggle multiple and complex projects/initiatives
  • Promoting continuous improvement practices for delivery/engagement materials
  • Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
In order to be successful in this role, we need someone who has:
  • Valid Work Authorization to work in US and should be residing in US
  • At least five years of consulting experience for complex, global organizations 
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT Service Delivery / Shared Services environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems
  • Proven experience in defining and deploying future-state IT processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology
  • Strong understanding with leading IT and related systems and tools such as Flexera, SNOW Software, BMC, Microsoft, SCCM along with experience with Oracle, IBM, Adobe and Microsoft licensing models. 
  • Understanding of end-to-end procurement, request, allocation & reclamation process flows 
  • Ability to interact with customers in regard to contract management
  • Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
  • Experience in providing Knowledge-Centered Service / Support using technologies
  • Experience in analyzing and recommending IT strategies based on business priorities
  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder