NOC Operations Engineer

$70,000 - $75,000 yearly
  • The Resume Review - Recruiting Department
  • Longmont, CO, USA
  • Jun 16, 2022
Full time Information Technology

Job Description

This company's Operations Engineer is responsible for outage response, high-level systems analysis, evaluation, documentation, and implementation requiring a thorough knowledge of administrative and technical skills related to the IEN/VoIP platform. Directs and participates in all phases of system development with emphasis on outage response and repair, analysis, evaluation, integration, testing, and acceptance phases. Responsible for ensuring quality services are delivered for particular task(s) and is seen as the task leader.
This company's Operations Engineer will coordinate strategies for rapid repair, deployment, and maintenance of IP telephony voice communication architecture and the Intrado (IEN-Voice) network, its component hardware/software, and IP telephony/voice applications. This includes VoIP/IEN-Voice initiatives and configuring/optimizing all Intrado VoIP telephone systems and services, both internally, and those integrated with Internet-based services

  • Establish and document deliberate rules around network equipment configurations for assigned networks (e.g., IEN Voice Network, etc.)
  • Maintain and provide updates in regard to projects assigned to the designated department for implementation
  • Collaborate with department contacts and appropriate customers in recommendations for system enhancements
  • Perform traffic studies on existing infrastructures and provides recommendations based on analysis
  • Maintain up-to-date knowledge of all products and services related to voice traffic including practices and advancements in the industry
  • Lead and participate in the development and writing of technical job instructions, white papers, and training related to technology and operational expectations
  • Respond to escalated issues and provides technical support for the designated technical functions (e.g., Engineers, Circuit Order Management, etc.) as necessary
  • Provide support by answering questions from internal clients and team members and ensure functions are efficiently performed in a quality-oriented manner
  • Keep up to date on current workflow and department procedures in order to respond to questions, provide work direction, or complete tasks
  • Support inquiry response and conduct outage related research and analysis
  • Participate in On-Call rotational support as required and function as a Subject Matter Expert (SME/Leader) during technical outages and or incidents
  • Establish and document deliberate rules around network function and escalation requirements for the IEN-Voice network
  • Thoroughly documents requirements according to departmental standards and methodologies
  • Continuously evaluate interfaces with other departments, divisions, and the efficiency and effectiveness of workflow between areas of responsibility
  • Document all activities and efforts related to outage response in ticketing system
  • Function as an operational liaison between various business units and leaders, as well as between internal staff and external clients
  • Focus tasks and data collection on operational initiatives at the tier three level
  • Continue to stay current on assigned business unit technologies to provide continuous tier three level support as needed

Applicant for this job will be expected to meet the following minimum qualifications.

  • Bachelor's degree in computer science, engineering, or a related field required. Experience can be substituted for educational requirements


  • Minimum of 3 years voice engineering work experience or similar position/role required
  • Minimum 3 years of related Voice Network operations experience required
  • Minimum 3 years first-hand knowledge of SIP, H.323, TCP/IP protocols preferred
  • Minimum 3 years first-hand knowledge of ACME SBC (configurations, HMR's etc….) preferred
  • Minimum 3 years first-hand knowledge of Sonus (GSX, PSX, SGX etc….) preferred
  • Minimum 3 years PBX and Circuit based telephone network experience preferred
  • Minimum 3 years T1/DS0/DS3 provisioning/test and turn-up and years of circuit switch/PSTN network experience preferred
  • CCNA certification preferred/ CCNP preferred


  • A strong understanding of VOIP QoS issues and mitigation strategies
  • In-depth/strong technical knowledge of ACME SBC (configurations, HMR's etc….)
  • Strong knowledge of configuration and optimization of VOIP equipment
  • Must have direct experience with Cisco switches and routers
  • In-depth/strong understanding of MOS Score, Jitter and all VOIP related troubleshooting methods
  • In-depth knowledge of SIP monitoring/debugging/troubleshooting tools using Hammer E- XMS/Wireshark/call generator or other related tools
  • First-hand knowledge of Public Safety Answering Point (PSAP) network builds
  • In-depth/strong technical knowledge of circuit switch/PSTN network
  • Strong technical knowledge of Sonus Soft switches (GSX/PSX/SGX/GSI/EMS etc…)