Application Support Engineer

$120,000 - $145,000 yearly
  • The Resume Review - Recruiting Department
  • Charlotte, NC, USA
  • Aug 01, 2022
Full time Information Technology

Job Description

Job description
Position Summary
EAE Support is seeking an Application Support Engineer to provide production support for Enterprise Shared Capabilities and RPA platforms.
This L3 engineer would handle support and deployment of .NET based enterprise applications, management of Robotic Process Automation consoles, and encryption services.
Direct involvement of support of multiple tier 1 platforms, handle disaster recovery exercises, support high availability projects, and ensure 24x7 monitoring is in place for applications supported.
 
Additional responsibilities: Performs detailed research, troubleshooting, Root Cause Analysis and stability related tasks of production related issues. Participate and drive outage calls Initiates process improvement activities as appropriate.
 
Required Skills
Primary REQUIRED trait - must have keen interest in technology, forensics, troubleshooting and problem solving.
  • Experience with UI Path or other automation based platforms.
  • 5-7 years of experience with supporting and troubleshooting Web-Based Technologies.
  •  Experience with robotic process automation and/or business process management.
  •  Self-motivated, drive and willingness to learn on their own.
  • Very clear communication skills both written and oral.
  • Deep technical knowledge of Web-Based, n-tier Architectures.
  •  Experience with log analysis - IIS, Event, and Performance logs.
  •  Real-world experience supporting a wide-variety of technologies including HTTP servers, databases, Windows/Unix/Linux, load-balancers, single-sign-on, network design, as well as application platforms in a large-scale user setting.
  • Comprehensive Troubleshooting and Debugging skills at all levels of a distributed Web Application.
  • Strong Experience supporting ASP.Net /IIS applications and infrastructure.
  • Experience supporting Java/WebSphere implementations.
  • Practical, hands-on, usage of troubleshooting and diagnostic tools.
  • Working knowledge and experience Windows 2012/2016 server.
  • Working knowledge of TCP/IP, HTTP and SSL protocols.
  • Knowledge and experience with Web Security concepts such as – SSL, PKI, Single Sign-on
  • Proven ability to learn and understand custom Internet applications for troubleshooting purposes.
  • Person needs to have full understanding of SQL clusters, VM and Cloud technology, and how these integrate with SAN's.
 
Primary Skill : UI Path
Secondary Skill: MS SQL Server
Tertiary Skill :Microsoft IIS
 
Desired Skills
  • Experience with MuleSoft integration.
  • Experience with Redis database.
  • Experience with supporting Container based applications and microservices.
  • Ability to perform application debugging.