Job Profile Summary
Serve in a lead role capacity for all Business Process Optimization functions (BPO) including project management, business process mapping and review, product backlog management and business intelligence/data governance initiatives.Essential Functions and Responsibilities
- Implement process or technology improvement opportunities by managing and prioritizing BPO projects including but not limited to:
- collaborate with project sponsors and project teams to define scope
- develop project schedules
- gather business requirements
- establish project team roles and responsibilities
- monitor progress and hold project team accountable for delivery of tasks
- develop and execute project communication plans
- Work with complex and/or cross-functional project teams.
- Manage backlog of projects. Collaborate with business owners and IT to prioritize and develop roadmaps for existing software applications.
- Initiate and perform business process reviews, make recommendations for improvements and/or changes to resolve deficiencies.
- Analyze effectiveness and efficiency of systems and develop strategies for improvement of business processes.
- Identify business problems or management objectives that can be addressed through data analysis and provide guidance for data quality enhancements.
- Independently develop and maintain business intelligence analyses in support of strategic initiatives.
- Provide guidance and instruction to lower-level professionals to build analyses.
- Recommend and assist with implementing data governance solutions.
- Maintain and encourage strong working relationships with business partners, IT stakeholders, consultants and vendors to achieve success on initiatives.
- Collaborate with management, other departments or segments, customers and vendors to streamline internal processes and drive implementation of technology solutions.
- Coach, review and delegate work to lower-level professionals for project completion.
- Bachelor's Degree Finance, Business Administration, Accounting, Engineering, Construction Management, Computer Science, MIS, or combination of formal education and the following job-related experience preferred:
Knowledge, Skills and Abilities
- Experience in business or process analysis, project management, software development lifecycle and change management techniques, including identification of potential process solutions.
- Experience defining and implementing project requirements, testing, training and resolving issues to ensure successful delivery.
- Experience interacting, advising, training, influencing and communicating effectively across multiple levels of the organization.
Licenses and Certifications
Strength Factor Rating - Physical Demands/Requirements
- Skills in: use and function of office equipment including computers and applicable software.
- Skills in: communicating effectively in writing and verbally.
- Skills in: conducting meetings, developing and presenting information to individuals and groups.
- Skills in: self-motivating and self-directing; adapting quickly to new or changing responsibilities.
- Skills in: developing solutions to complicated issues using abstract thinking in new or complex situations.
- Skills in: managing and prioritizing multiple assignments with competing deadlines.
- Ability to: work collaboratively with a wide variety of people, including leaders, peers, customers, vendors and other stakeholders.
- Ability to: negotiate, resolve conflicts and build commitment.
- Ability to: communicate technical topics to non-technical users.
- Ability to: proactively identify and propose value additive initiatives.
- Ability to: apply an understanding of economic concepts and business drivers.
- Ability to: identify, research, evaluate and prioritize problems and develop recommendations for appropriate action.
- Ability to: work under stressful conditions and time constraints; adjusting to respond to changing circumstances.
Strength Factor Description - Physical Demands/Requirements
- Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
- Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)
- Walking: Moving about on foot (Frequently)
- Sitting: Remaining in a seated position (Constantly)
- Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)
- Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)
- Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)
- Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)
- Climbing: Ladders, Stairs (Occasionally)
- Balancing: Maintaining body equilibrium to prevent falling (Occasionally)
- Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)
- Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)
- Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)
- Crawling: Moving about on the hands and arms in any direction (Occasionally)
- Reaching: Extending hands and arms in any direction (Constantly)
- Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)
- Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)
- Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)
- Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)
- Hearing: Perceiving the nature of sound by the ear (Frequently)
- Tasting/Smelling: (Occasionally)
- Near Vision: Clarity of vision at 20 inches or less (Constantly)
- Far Vision: Clarity of vision at 20 feet for more (Frequently)
- Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)
- Vision: Color - The ability to identify and distinguish colors (Constantly)
- Employee is subject to inside environmental conditions
- Well lighted, climate controlled areas (Constantly)
- Frequent repetitive motion (Constantly)
- CRT (Computer Monitor(s)) (Constantly)
- Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license