This role ensures that all manufactured products meet or exceed customer expectations and ARP Quality requirements. The manager assumes a leadership role in reinforcing and adhering to established company quality standards and specifications by validating quality throughout the production process. Manages and directs the quality department in compliance with relevant federal regulations, customer expectations and this company's standards. Supervises activities relating to inspection, laboratory testing, auditing, and process control within a large sized plant with high complexity. Also responsible for implementing, maintaining and modifying the plant’s quality management system to improve business operating systems and to meet the requirements of customers and best practice audits. Oversees validations of new product, qualifications on plant equipment, inspection, laboratory testing, statistical process control and corrective action with a mindset of continuous improvement.
Essential Responsibilities and Duties
- Owner, Expert, Executor, and Teacher of this company's Quality Management System to local management teams and staff
- Serves both the plants and corporate Quality function, to ensure transparency and to get timely and solid guidance from corporate
- Designs, implements and directs the Quality Assurance program for the plant, including but not limited to plant management responsibilities, and document and data control; expert at the plant level on product characteristics and performance
- Collaborates with corporate groups to drive product improvements.
- Representative to the Customer on Quality and product performance matters at the plant level; advocates for this company in representing this company's products and systems to local customers
- Serves as a primary contact with customers in the event of customer complaints, leads internal investigations, and implements corrective and preventative actions. Drives resolution to conclusion and systematically improves product and system quality
- Coordinates objectives with production procedures in cooperation with other plants to maximize product reliability and minimize costs.
- Inspects incoming purchased or customer-supplied materials, work-in-process material, rework materials and finished goods; assures the required level of quality through visual inspection, statistical sampling and laboratory testing of materials; ascertains the reasons for nonconforming materials.
- Establishes, monitors, and maintains statistical process control (SPC) programs; advises and instructs local managers in utilization of SPC data
- Ensure all testing requirements are met per quality standards.
- Maintains access to the this company database that houses customer specifications and established guidelines for achieving those requirements related to product safety, quality, legality, process and specification.
- Provides consistent ongoing analysis of process capability (CPK) statistics. Determine, recommend, and assist in continuous improvement programs to meet plant/division quality objective and advise the plant manager of appropriate action plans.
- Establishes, monitors and controls hold for inspection (HFI) procedures to ensure nonconforming materials do not enter the production process and are properly identified and segregated.
- Analyzes quality control test results and provide feedback and interpretation to production management or staff.
- Coordinates internal quality audits (e.g., housekeeping, Good Manufacturing Practices)
- Manages team of direct reports and is responsible for employee selection, development, mentoring, and performance management. Responsible for overall talent management and employee engagement; cultivates an environment of safety, high performance, and ethical and legal compliance; addresses employee relations issues.
- Travel 15%
- Bachelors’ Degree in Quality, Mathematics or Engineering
- 7-10 years quality management experience, preferably in plastic packaging
- Professional Accreditation in Quality Engineering and Systems preferred
- Professional development and continuing education, such as Six Sigma or involvement in professional societies
- Advanced, mastery level knowledge of Statistical Process Control (SPC) methodologies, Process Capability, and Designed Experiment procedures is required
- Comprehensive understanding of quality management systems, food safety programs, Food Safety Modernization Act (FSMA), HACCP, and GMP standards is required
- Experience in designing and implementing advanced Quality Management Systems is preferred
- Experience with plastics and/or packaging or other high speed, high volume conversion processes in the production environment is preferred
- Must have strong skills in Microsoft Office, Statistical Analysis, Process/Product Control and Designed Experimentation software tools
- Must be self-starting, self-motivated personality type, able to work independently
Amcor Leadership Framework Competencies
- Customer Focus
- Learning on the Fly
- Interpersonal Savvy
- Drive for Results
3 Applicable ALF Competencies:
Building Effective Teams
- Direct Reports
- this company's co-workers
- this company's Leadership
- Internal/External Customers
☐Lifting (50+ pounds)
☐Carrying (50+ pounds)
☐Lifting (< 50 pounds)
☐Carrying (< 50 pounds)
☐Driving – Automobile/truck/van
Other Physical Requirements: None
Work Environment: Plant Manufacturing Setting