ServiceNow HRSD Functional Consultant

$135,000 - $160,000 yearly
  • The Resume Review - Recruiting Department
  • Atlanta, GA, USA
  • Mar 23, 2021
Full time Information Technology

Job Description

Job description
We are looking for ServiceNow HRSD Functional Consultant for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. 
“Remote Candidates will be considered, however must be willing to relocate post Covid”
Job Description :  
  • Developed scalable solutions and reviewed business processes. 
  • Lead team through requirements gathering and sprint design sessions for the Service Now HRSD application 
  • Work with client stakeholders to document baseline current state HR Service Delivery operations 
  • Develop the points of value to deliver throughout the HR Service Transformation effort 
  • Develop detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, and finalizing budget/scope and high level architecture 
  • Manage all aspects of the project/workstream, including monitoring and identifying any project issues early to be able to mitigate any risk for your client 
  • Establishing user journeys and creating the user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities 
  • Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions 
  • Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the HRSD build into production 
  • Provided technical advisory services for multiple options and risks. 
  • Participated in process designing sessions and documented process flows. 
  • Evaluated and documented business processes and functional requirements. 
  • Implemented information flow analysis for various business streams. 
  • Designed and formulated application requirements and test conditions. 
  • Executed sprint planning and business estimation services with developers. 
  • Overall responsibility for deliverables and manage staffing and deployment  
  • Act as primary escalation point for issues and problems  
  • Identify and track all the risks involved in the project  
  • Perform Metrics analysis after deciding on the metrics with the QR  
  • Coordinate with Technical lead for weekly basis to discuss project health  
  • Participate in monthly dial and CSS report to know the client’s needs and feedback 
Technical Expertise :  
  • Strong capability to perform
  • Business analysis, Gap analysis on ServiceNow is a must 
  • Strong knowledge on ITIL process methodologies 
  • HRSD Certified Implementation Specialist  
  • Well-versed in SDLC methodologies: Agile, Waterfall 
  • Strong knowledge of web technologies: HTML, XML, JavaScript, Glide Objects 
  • Strong Understanding of Change & Release management 
  • Expertise in developing: Solutions & Proposals 
  • Strong communication skills & able manage communication with customer & offshore teams