Supervisor, Revenue Operations

$60,000 - $65,000 yearly
  • The Resume Review - Recruiting Department
  • Federal Way, WA, USA
  • Apr 07, 2021
Full time Consultant

Job Description

Job description
This position assists the manager by providing leadership and direction to assigned analysts on the ROPS special projects and analytics team. On top of supervisory responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process re-design, analytical report development, and special projects.
This position has supervisory responsibility and/or has input into decisions concerning the recruitment, training, professional development, performance management including termination, and retention of teammates necessary for the team to achieve key departmental goals and objectives.
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
Teammate Supervision and Customer Service (60%)
  • Provide daily supervision, direction, mentoring, coaching, and performance management to teammates
  • Ensure high quality customer service according to department and company policy
  • Monitor team productivity and progress of specific area job functions
  • Determine staffing plans that promote the most effective use of all teammates
  • Establish, communicate, and ensure departmental goals and objectives are achieved
  • Address teammate relations issues appropriately and escalate to manager as necessary
  • Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required
  • Write and conduct teammate annual Performance Development Reviews (PDRs) as required
  • Maintain teammate records in compliance with DaVita policy's and any applicable laws
  • Understand and communicate DaVita company policies and procedures
  • Work with People Services and manager to recruit teammates with appropriate skills and experience
  • Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures
Special Projects (25%)
  • Lead or actively participate in special projects
  • Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner
  • Support the analytics team manager via business acumen and technical knowledge
  • Meet tight deadlines in a time sensitive and resource constrained project environment
  • Provide frequent updates to manager regarding the status of activities and initiatives
  • Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
  • Identify system and process improvements opportunities and make recommendations
Analytics/Reporting (10%)
  • Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
  • Identify system and process improvements and recommend process improvement plans
  • Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled
  • Maintain reporting continuity, integrity, and communication among analytical departments
Other Duties (5%)
  • Champion the this company's Mission and Values both internally and externally
  • Attend team meetings, phone conferences, and training as scheduled or needed
  • Perform other duties as assigned or required
  • Travel required: up to 5%
Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required.
  • Bachelor's degree required from accredited university with a focus in Business, Project Management, Economics, Finance, Statistics, Mathematics, or MIS, Health Administration
    • 10+ years of demonstrated experience in healthcare analytics may be substituted for a degree
  • Supervisory experience demonstrating willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate skills
  • Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
  • Demonstrated ability to balance department efficiency and service excellence
  • Willingness to assist teammates in order to achieve departmental goals
  • Demonstrated strengths in teambuilding and leadership skills
  • Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
  • Inquisitive and self-started with a high degree of initiative, urgency, attention to detail, and follow through
  • Solid data analysis experience - proficient in SQL, Excel, Access, or other analytical applications and be willing to learn new internal systems and tools
  • Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
  • Demonstrated project management and/or consultative skills when addressing complex inquiries from teammates/customers
  • Proven ability to complete projects with tight deadlines and time constraints
  • Strong time management skills with the ability to manage/lead multiple tasks and projects simultaneously and in a multi-site environment
  • Demonstrated ability to function independently and as a member of a cross-functional group
  • Proven ability to own and be responsible for key projects and processes
  • Ability to make timely and quality decisions
  • Ability to influence peers and build strong relationships across departments/teams and can demonstrate poise and assertiveness in holding peers accountable
  • Strong computer skills and proficiency in Microsoft Office (Excel, Access, Word, Outlook, and PowerPoint)
  • Master’s degree in related area preferred
  • Prior health care reimbursement / revenue cycle experience
  • 3 or more years of experience in a similar role
  • Project management and/or System Development Life Cycle experience
  • Experience using Tableau, or other Business Intelligence platform experience
  • Programming experience
    • Commitment to this company's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
    • Demonstrated ability to lead and motivate teammates
    • Ability to maintain open and clear communication with teammates
    • Strong customer service skills and commitment to service excellence
    • Strong understanding of health care revenue cycle, reimbursement policies and business processes with the ability to communicates concepts/ideas to leadership or translate business requirements into technical requirements
    • Strong analytical skills with the ability to seek out underlying assumptions through probing, questioning, and listening
    • Proven leadership skills and the ability to work collaboratively across functions and with all levels of the organization
    • Demonstrated verbal, interpersonal and written communication skills; ability to interact positively with teammates at various management levels across the company
    • Strong relationship builder with demonstrated ability to work with a diversity of people in a cross-functional team environment
    • Demonstrated ability to manage multiple projects, deadlines and multiple priorities in a fast-paced, ever changing and evolving business environment with shifting time frames
    • Demonstrated sound judgment and problem-solving skills to resolve unique and challenging issues and/or concerns
    • High level of personal and professional integrity