Job Title: Convenience Store Manager
Location: Empire, Michigan
Supervisor: Area Manager – Retail Sales
Ensures the profitability of the assigned store(s) by providing effective leadership and supervision to store staff, managing costs, and maintaining company standards and state and federal laws for sales of controlled products.
KNOWLEDGE AND EXPERIENCE:
High school diploma or GED is required. Progress toward or completion of a bachelor degree in a relevant field is preferred.
Minimum of five years of relevant experience, including leadership and supervisory responsibilities, is required.
Well-developed oral and written communication skills and interpersonal skills are necessary.
Computer literacy is required. The ability to master company software for operations, financial data, Human Resource applications as well as the Microsoft Office suite within a reasonable training period is necessary.
The ability to create and sustain an environment for effective teamwork is required.
Good math skills are necessary in order to prepare and interpret operating reports.
Good supervisory skills and the ability to direct staff and provide corrective feedback are required.
Good planning skills are necessary in order to schedule staff, maintain inventory and respond to changes in the flow of customer activity.
Well-developed customer service orientation is necessary.
Must be available on-call to handle emergency situations.
Must be able to complete company required training within specified training periods.
Physical Requirements: Must be able to lift up to 50 pounds throughout the assigned shift in order to move, stack, store and handle inventory. Must be able to stand, stoop and bend for extended periods throughout the assigned shift. Must be able to work inside coolers to maintain inventory. Must be able to ascend and descend a five-foot step ladder safely.
Major Duties / Responsibilities
Estimated % of Time
1. Human Resources Management: Hires, trains and evaluates performance of all Store staff. Prepares and maintains master schedules for store operations. Monitors labor costs and modifies schedules to ensure coverage for peak periods while controlling costs. Completes assigned training within specified training periods, and monitors staff training for compliance and necessary re-certifications.
ORGANIZATION STRUCTURE AND FUNCTIONS:
Total Direct Reports: 5-15
Total Indirect Reports: 0
Ensuring staff are scheduled appropriately and monitoring customer interactions to maintain the company’s service standards. Ensuring compliance with state and federal regulations on the sale of alcohol and tobacco products in a busy store is also a common challenge.
Most Complex Problems:
Addressing performance issues among staff and ensuring profit margins are maintained are complex challenges. Identifying opportunities to increase sales or improve performances and presenting these to the Area Manager are an additional challenge.
DECISION MAKING AUTHORITY AND RESPONSIBILITY:
Typical decisions (total authority)
The incumbent uses company guidelines to schedule staff, establish prices and maintain appropriate inventory levels. Establishes work schedules within labor cost goals.
Other decisions (referred for approval)
Changes to product mix within the store, significant price changes or staff issues are reviewed with the Area Manager.