ServiceNow ITOM Consultant

$135,000 - $160,000 yearly
  • The Resume Review - Recruiting Department
  • Remote
  • Apr 30, 2021
Full time Information Technology

Job Description

Job description
We are looking for ServiceNow ITOM Consultant for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. 
“Remote Candidates will be considered, however must be willing to relocate post Covid”
Job Description :  
  • Lead ServiceNow Discovery and Service Mapping project 
  • Strong hands-on experience in optimizing discovery, tailoring patterns and development. 
  • Strong hands-on experience across multiple ServiceNow Discovery and Service Mapping projects involving a variety of enterprise and open source application server, database, network and operating systems. 
  • Validating discovery results and troubleshooting as required 
  • Advise customers on ServiceNow ITOM best practices 
  • Assist with CMDB Processes and Best Practices 
  • Guide customer configuration/implementations of the ServiceNow ITOM Platform 
  • Provide documentation and updates to NYCHHC ServiceNow Technical Manager. 
  • Working with all other aspects of the CMDB 
  • Assist with working tickets in Teams queue 
Technical Expertise :  
  • Knowledge of Operating Systems – Linux/UNIX/Windows/VMware 
  • Effective troubleshooting skills across datacenter infrastructure components – Network, F5, Operating Systems, SAN, Virtualization 
  • Ability to think analytically about problems and derive conclusions through research 
  • Familiarity with systems monitoring, log investigation, and application awareness 
  • Familiarity with user administration, Active Directory, LDAP, etc. and the ability to troubleshoot areas of user access 
  • Excellent communication skills to provide timely updates on any and all issues, projects, and troubleshooting 
  • Familiarity with datacenter hardware – servers, network appliances, backup hardware, etc.