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Job description Description for Internal Candidates We receive calls from all over the country, including Puerto Rico, Guam, American Samoa, the Northern Mariana Islands and the U.S. Virgin Islands and transfer them to the geographically appropriate PSAP. We handle approximately 20K calls per month and there is never a dull moment!! Our 911 TCs have their own dedicated desk space, access to our on site fitness center and cafe, and more.   Critical incidents that our ECRC took calls for include: •    Hurricane Irma •    Hawaii Nuclear scare •    Hurricane Matthew •    Independence Day (you thought it was bad at your PSAP? Imagine dealing with it across the entire country) •    Delmarva area earthquake •    Nashville bombing •    Hurricane Harvey •    Superstorm Sandy •    Boston Marathon...