1 jobs found

Job description The Operations Trainer develops and delivers training to CFNA teammates ranging from quick PowerPoint presentations to communicate immediate procedure changes up to the more structured 2 to 3 week new hire classroom training sessions.    The incumbent will work with training peers and Operations  Department subject matter experts (SMEs) to ensure awareness of changing business needs so that content is accurate, effective (in perfect alignment with Ops Department procedures) and delivered timely.   A key member of the Quality & Training Department, CFNA trainers work to identify and suggest areas of improvement to minimize teammate QA errors and increase productivity in support of CFNA’s overall goals.   MAJOR JOB DUTIES AND RESPONSIBILITIES: Train new Operations teammates (and existing staff) on handling all aspects of inbound and outbound calls from both cardholders and merchants.  This includes:...