As an accomplished, passionate, visionary and dynamic senior technology leader, I bring unmatched hands-on experience defining and driving business strategies forward with technology transformations that achieve aggressive growth goals, and deliver deep cost savings and organizational efficiencies. I also provide a proven record steering and delivering major projects, and evangelizing technologies for industry-leading organizations. Thriving in navigating ever-changing business needs and emerging technologies, I improve processes, and continuously drive user engagement and revenue growth.
As a servant leader, I am confident, decisive, and effective—and offer an unparalleled ability to build, develop, mentor, motivate and lead diverse, high-performing technology teams—while continually assessing for opportunities to enhance operations, optimize performance, and drive customer engagement and success.
With empathetic and intuitive communication abilities, I cultivate partnerships and build trusted relationships with stakeholders and senior leadership across the enterprise, and I translate and balance technical possibilities and strategic effectiveness, and influence key strategic, long-term, technology, and resource allocation decision-making—with active listening skills and strong emotional intelligence.
As a technology evangelist with deep IT expertise, including Project & Team Management, UI/UX Design/Development, Web Product Management, Web Development, SDLC, Web Server Infrastructure Planning & Implementation, Online Marketing, e-Mail Marketing, e-Commerce, Social Media, Online Communities, SEM, SEO, Online Analytics, Small Static Sites, Large Dynamic Data-Driven Sites, Complex Back-Office Systems, Scaling, Architecture, New Development Methodologies & Technologies, and Million-dollar Budget Management.
Tapped to lead development of innovative digital solutions that drive user (members, employers, locals, providers) self-service portals, resulting in 24/7 service delivery and reduction in call center traffic. Directs team of 2 Development Managers and 6 Developers, with up to 20 indirect reports. Evangelizes integration and adoption of new technologies, and leads evaluation of vendor targeted for possible integration into systems or the environment, including negotiating contracts, and owning vendor relationships with all technology vendors.
Reports to, collaborates with and influences the decision-making of the Director of Applications, including strategy development, application and vendor decisions, and process improvements. In addition, collaborates with the C-suite, including Chief Information Officer (CIO), Chief Technology Officer (CTO), and Chief Financial Officer (CFO), as well as Directors of Project Management, Digital Communications, and Marketing, and Sr. Attorneys; and cross-functionally with the Content, QA, Database, and Infrastructure & Cloud teams, and the UX design vendor.
Promoted, after multiple promotions, in 2009 to this leadership role to deliver capability that assists cancer patients in making better informed treatment decisions at Cancer Treatment Centers of America by providing personalized, relevant, and update to date information via various online channels. Managed project budgets up to $1M, and led/recruited the technical team with 6 Developers, and up to 20 indirect reports in executing projects. Accountable for setting the technical direction and aligning it with the business vision, and evangelizing the architectural vision, strategy, and principles to the team. Developed large-scale projects focused on efficiency of patient acquisition and retention, and service efficacy, to provide cancer patients with powerful, informative, and compelling information.
Reported to, collaborated with and influenced the decision-making of the Director of Web to develop digital strategy, marketing and communication campaigns, vendor selection decisions, and measure project and initiative success. In addition, collaborated with the C-suite, and organizational/external hospital directors to understand service needs and develop strategies—as well as with numerous internal cross-functional teams, and external teams, such as Google Paid Search Team, Google YouTube Team, Microsoft Bing Team, Yahoo, Online Marketing Vendors, TV Commercial vendors.
Served as the evangelist of the architectural vision, strategy, and principles to the team. Set the strategic technical direction and mentor developers and partner staff by sharing best practices. Worked with the strategic team to plan and prepare new projects and worked closely with the development team to make sure the projects are completed successfully. Ensure a standardized project management and agile software development technique is applied to all major projects that deliver high quality products with the quickest turnaround time. This role will serve as a technical lead, subject matter expert, and provide guidance on custom web projects focused on patient acquisition and marketing efficiency; the intent of which is to provide cancer patients with powerful, informative, and compelling information. Conducts timely performance reviews to align individual’s work to strategic vision, provide visibility and clarify accountability related to performance expectations, and establish focus for skill development.
As a senior member on the team lead projects through the full software development cycle, including application architecture, design input, site layout/user interface, database design/programming, and .NET development.